GARRY L Ezq

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Verified Reviewer

Looking for Disposition on Flood home in 2019

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My home was flooded by the Missouri River in March 2019, leaving it unlivable. I contacted Bayview to let them know what had happened.

They still wanted their money. The long and short of it was, the loan was forgiven in Oct 2019. I am trying to get the Loan number and final disposition of the loan? I have tried calling, to no avail, as no one answers the phone.

All I need is the loan number and final disposition emailed to me. garryw_ludwig@***.net.

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Cons:
  • Hard to get hold of a live person

Preferred solution: Final disposition of flooded out home and Loan number.

User's recommendation: I wouldn't do business with them again

SHERMAN A Rpq

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Verified Reviewer
| map-marker Perkinsville, Vermont

No contact

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Community service has not emailed me or called me. Its like thay are avoiding me on purpose.please be careful

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User's recommendation: Be carful

Marty L Nng

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Verified Reviewer
| map-marker Peachtree City, Georgia

No customer support from Community Loan Servicing

I have not received any kind of response. No email or phone confirmation.

I was on hold for over 8 hours over a 3 day period when trying to call customer service.

Unable to contact anyone with this company. Very frustrating. I sent a FedEX letter to their Florida address. It was signed and received, but still no reply or response 2 weeks later.

They owe me a disbursement payoff.

If I happened be one day late on a payment, they were on the phone with me immediately. I guess now that the shoe is on the other foot, there is nothing but silence.

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User's recommendation: Very questionable company.

Ilynn C

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Verified Reviewer
| map-marker Scottsdale, Arizona

Community Loan Servicing - Review in Loans and Mortgages category from Scottsdale, Arizona

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Contains 1 confidential file for company representatives
Updated by user Sep 17, 2022

Imhave not received any information from Bayridge

Original review Sep 17, 2022
I understand that you have filed a court order in the Monroe County County in East Stroudsburg, Pa. # 0001766V2016.for $239,678.00 by Bayview Loan Services, LLC
My question is why is this still open?

I never had a Loan with you. Currently the house has been sold, remodeled and is back on the Market. Therefore it went into foreclosure. In 2012 I left the house and moved into a Senior residency in Bethlehem, Pa.
I moved to Arizona to another Senior residency I have always left a Change of Address with the US postal Service and never received your notice.
I demand/ ask you to cancel your injunction against me.

I'm 77 years old and in bad health. This realization has had a negative effect on me.
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Leandro D Tnb

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Verified Reviewer

83 Forest Avenue Brockton, MA 02301

Hi with hope all is well

upon some research, the system specifies that 83 Forest Ave, Brockton, MA 02301 (3family) is a property that has been purchased by your company. I have someone interested in purchasing the property "as is" Please reach out to me if possible in reference to such. Thanks in advance.

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Pros:
  • Perfect

Preferred solution: buy the property

User's recommendation: sell

Tenia Mww
map-marker Houston, Texas

Shows on credit report bayview lien even though we paid off the motgage 3 years ago.

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I can't talk to anyone at bayview(or whatever it's called now) because they don't recognize the old account number.

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Angela M Ikl

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Verified Reviewer
| map-marker Phoenix, Arizona

Kept getting hung up on

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Tried calling got hung up on. Tried chat was send to a screen to pay 1.00 to talks with someone.

Trying to reach Community Loan LLC keeps kicking me over to Bayview.

this is terrible. Trying to help our mutual client and this is not working..

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Christopher B Uic

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Verified Buyer

Terrible Quality and Service

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Contains 1 confidential file for company representatives
Original review updated Apr 27, 2022

My sister passed away and as the administrator of her estate I was forced to deal with Community Loan Servicing. Chase Bank sold my Sisters mortgage to Community after she passed away and my every interaction with Community has been terrible.

They paid the property taxes late, forcing me to contact them multiple times for them to cover the late fees.

They didn't pay the property insurance, even though they continued to collect escrow every month, then didn't even contact the insurance company to let them know the lien holder had changed.

Instead, they sent me a letter indicating that since the insurance premium had not been paid that they would take out insurance on the property at a significantly higher price. Again, I was forced to waste my time calling Allstate and Community to straighten it out.

Ive been trying to obtain a loan payoff statement for a month, contacting them three times. The one time I actually received a loan payoff statement the payoff date had already passed. I calculated the loan payoff myself and sent the payment.

Instead of applying the over-payment to principle community applied it to escrow. Again I am forced to contact Community, and all the while they continue to charge interest.

Now my online access has been disabled so I cant even check to see if my payment has been applied correctly. Ive tried several times to regain access to no avail. My latest attempt was met with a very rude person who indicated that the rules for estate access had changed and I would need to login using the "new method" for estates.

When I asked the rep if she could hang on the line while I tried she declined, she indicated that she had Too many calls in the queue to help me. Of course when I go online to try the new method it didn't work.

Chase Bank should really reexamine their policy of selling the loans of deceased customers to this such a terribly run organization.

Ive filed a BBB complaint, so well see if this makes any difference.

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Loss:
$25
Cons:
  • Terrible service
  • Terrible support

Preferred solution: Reversal of interest since my first request for a loan payoff.

User's recommendation: Avoid if at all possible

Anita D Wjr
map-marker Phoenix, Arizona

Never received escrow refund

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Cannot get through customer service. Have tried various numbers. We sold our house in October 2021 and have been trying to reach them!

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Pros:
  • No comments at this time
Cons:
  • Terrible service

Preferred solution: Escrow refund

Anonymous
map-marker Stafford, Texas

Contract

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Good Morning, I have not heard back from Bayview in 4 months. This is an urgent matter about my contract on my building, which is not in my name. Please call me ASAP at 832 600 ****, PLEASE.

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Mamie G Emx
map-marker Decatur, Alabama

Manager for loan processing

My loan is to be paid off in 2022 when you were Bayview loans. Why when you changed to Community Loan Servicing LLC the maturity date has changed to2024.

I am concerned that I maybe defrauded.

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Pros:
  • No comments
  • No comments at this time
Cons:
  • No comments at this time

Preferred solution: Price reduction

GARY C Fpp

This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ

Verified Buyer
| map-marker Laconia, New Hampshire

Looking for a modification from prior loan

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Contains 1 confidential file for company representatives

I was granted a modification, and then it was renegotiated and lost the home, I was unfortunately lied to and was paying the modification loyally

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Preferred solution: Looking for the paperwork so I can move on

User's recommendation: Not very honest never trust a collection agency

Darlene B Vvr
map-marker Whitesboro, New York

A Lein on my property

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It is going into foreclosure and I have someone interested in buying but cannot get ahold of anyone from bayview

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User's recommendation: Will not recommend

Anonymous
map-marker Laconia, New Hampshire

It’s over and was jewed

So never trust a collection agency the lie like a bunch of dirty rugs even if your trying your best to get the money they ask for they still find a way to demeanor you

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User's recommendation: Beware of these liars

Anonymous
map-marker Plainfield, Illinois

Lien release

M&T Bank on behalf of 1708 Courtwright Drive Plainfield IL has been requesting my payoff paperwork since October 2021 in order to complete my new loan. How long do you people require? Please send this to them ASAP PLEASE!

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Robert C Cvg

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Verified Reviewer
| map-marker North Adams, Massachusetts

Foreclosure

we are interested in a property located in North Adams Massachusetts.

It is 438 River Street, North Adams.

According to the Registry of Deeds, this property belongs to Bayview Loan.

Could someone please contact me?

Thank you ,

Robert Cramer

413-664-****

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Preferred solution: a phone call so that we can buy the property

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